Business marketing report (imptoving quality service and crafting the Essay

Business marketing report (imptoving quality service and crafting the service environment) - Essay Example Major issues explored are the differentiation, managing the human resources and automation element. Suggested solutions are provided to allow the company redesign its service processes and better them. Use of diagrams and graphs has been made to anchor the understanding of the reader. Bunzl vending services boasts of 25 years of glorious experience in providing vending services of all sizes and complexities across UK. With organizational culture of efficiency and detailed attention, it leads the home refreshment services industry by continually incorporating innovation and quality in its services assortments. The company is ISO 14001 and 19001 certified which shows its quality-oriented business proposition. The company provides all sorts of vending services namely coffee, water, snacks and others for both commercial and industrial purposes. Its environment friendly initiative puts in place the objective of proper cleaning of vending machines through harmless chemicals, recycling of waste and minimizing transportation and storage costs of stocks by contracting with local suppliers (Bunzl Vending Services n.d). As already remarked, Bunzl vending services are ahead of their competitors in the service quality level. Identification of shortcomings in the service processes and delivery obviate strategic hiccups in the service designing of the company. Vending services are common to all that they are more technology and automation oriented, yet the success of these services rely on how well the service components are distinguished and differentiated from the traditional aspects (Lovelock & Wirtz 2007). For Bunzl vending services, its own employees are only technical facilitators while its customers are the actual employees because they themselves operate the machines, manage the vending area and are responsible for other facility issues arising. In this regard, it becomes essential that the

International Business Management Essay Example | Topics and Well Written Essays - 3000 words - 1

International Business Management - Essay Example This essay stresses that the Argentina market fit very well with Continental’s business strategy. Basically, the core business strategy of Continental is based on its continuous growth strategy. Continental’s expansion program enables the company to maximize the distribution of its operating costs within a specific geographic area. The said expansion strategy enables the company to have the power to offer competitive market prices to its target subscribers. Even before its existing technology becomes obsolete, the management team behind Continental ensures that the company has already invested a large sum of money not only on new technologies but also in other non-traditional cable services like residential and commercial voice, video and data communications services. This paper makes a conclusion that given that Mr. Hostetter’s business strategy is based on being decisive and aggressive entry into new markets, the plan of Continental to enter into a joint-venture with Fintelco is very promising. For this reason, it is safe to conclude that Continental’s expansion approach is very much consistent with the business strategy of Mr. Hostetter. With regards to their concern with the significance of currency risk involved, the management team behind Continental should not be bothered with the fact that Fintelco’s revenues would be dominated in pesos while its liabilities, interest expense and programming costs would be dominated in US dollars since the exchange rate between the two countries has been pegged by the Argentine government.